Solution that puts customer experience first.
Stop losing customers in the DM gap.
IntechCSM is an AI-powered customer service management system, automatically logging tickets, surfacing analytics across every outlet, and recommending what to fix next.
Every conversation, one screen.
Messenger, Instagram and WhatsApp messages land in a single, Messenger-style workspace, so nothing gets missed across channels.
Instant, accurate, around the clock.
The AI answers menu, hours, location and order questions the moment they're asked, then hands the hard ones to your team with full context.
Every complaint becomes a tracked ticket.
No more lost DMs or forgotten promises. Every issue is automatically logged with status, severity and outlet, so nothing falls through the cracks.
See every outlet, side by side.
Compare response times, CSAT and recurring complaints across all your branches, so head office always knows where attention is needed.
AI recommends what to fix next.
Beyond reporting, the AI spots patterns in recurring complaints and suggests concrete improvement actions, before small issues become outlet-wide ones.
IntechCSM integrates with the platforms you already use.
AI should make customers feel more cared for, not less.
Used well, AI answers instantly at any hour, never loses a complaint, and hands the hard cases to a human with full context. That's the kind of AI we build: quietly enhancing the experience, never cheapening it.
Why we existAlways-on first response
Multi-platform Integration
Complaints lost or forgotten
Conversations in one place
Every CSM deployment is scoped to your outlets, channels and team, here's what's included at each tier.
Basic
For single-outlet brands getting started with AI-assisted support.
One outlet, unified Messenger, Instagram & WhatsApp inbox AI assistant for FAQs, hours & order status Smart ticketing & CSAT ratings Standard support & onboarding
Enterprise
For multi-outlet brands that need scale, control and dedicated support.
Unlimited outlets Advanced AI workflows & custom integrations Head-office insights & reporting dashboard Dedicated onboarding & priority support
See CSM on your channels.
Talk to us and we'll walk you through it with your own F&B use case.
Let's talk